Hertz Car Rental - Saint George - North Bluff Street Hle

Chad Thomas

6 years ago

Terrible customer service but nice car. Check out my profile. I usually give positive reviews. This was literally the worst customer experience I ever had. It’s unfortunate because I will probably never rent from Hertz again. The fact that the stand behind the operators here is beyond me. Please go somewhere else.

Stef Schuringa

2 years ago

This is the worst rental company I’ve ever rented a car from. We are on holiday and during heavy weather a big rock fell from the mountain onto our window while we were driving thru Oak Creek Canyon just after Sedona. We have called Hertz multiple times but have gotten zero support since. The last time we called we got send to this location (we have been driving for a week with this frontscreen right now). They didn’t know if a repair or replacement was possible because they don’t contact other shops, which I find very strange. On the door it says 8:00 am - 16:00 pm. When we got here there was no one to be found. Also when we called them, they refused to come to the shop. They told us to just leave because they couldn’t help us. We are actually driving with a damaged car and they haven’t even suggested to take a look at it. We have suggested to send photo’s because I can imaging people don’t get the severeness of the situation just by hearing from it, but we couldn’t send any because ‘they can’t receive them’. For a company this big I would imagine that customer support is the most important factor. Please for your own and your family’s safety, don’t rent a car at Hertz, it’s just not worth it.

Nathan Valentine

a year ago

Be sure you understand that any additional insurance options offered are charged daily. There was no effort on the part of the gentleman that helped us to ensure that we understood that the rental insurance would be charged daily before signing. Had I known and taken the time to closely review the receipt, I would not have taken it ... turned a $230 rental for 7 days into a $600 rental. Common courtesy to re-iterate the costs and ensure my understanding would have been nice since I don't rent cars very often. He just went through the motions to get his money and get me out of there. Just not a very cordial or complementary experience.

Eli Wanner

a year ago

I will never rent from Hertz again. They charged me for the rental twice, then took months to return the money (hundreds of dollars) I overpaid despite multiple disputes and promises on their behalf to right the overcharge. It was only given back to me when I filed a dispute through my credit card. As far as I'm concerned, that's attempted theft.

Nicholas Larsen

a year ago

DO NOT RENT FROM HERTZ IN THE ST GEORGE AREA. Terrible experience both here and later at the airport location. The employee called my wife several days before our rental to aggressively question our arrival time and unnecessarily verify her employer discount (something no other Hertz location has ever done). On rental day, we were delayed by an hour due to having a child—typically no issue during regular business hours. Yet this employee called us three times within 10 minutes of our scheduled pickup to rudely inform us he’d be temporarily closing and would not accommodate us at 11:00 am on a Friday. Extremely disrespectful and unprofessional treatment. Hertz corporate needs to do something about these locations.