Avis Car Rental

Cameron G

3 months ago

One of the worst rental car experiences I’ve ever had. I reserved a 12-passenger van in Las Vegas for a family vacation to Utah. When I arrived, Avis gave me a 15-passenger van instead, which left almost no room for luggage. After loading everyone up, the van wouldn’t start and had to be jump-started. They switched us to another van that was filthy, had personal items left inside from the previous renter, needed a jump start as well, and had a sliding door that appeared to be held together with duct tape. I expressed safety concerns and was assured the vehicle was safe. About an hour into our drive, the sliding door popped open while traveling down the highway. Roadside assistance was unable to help, and we spent hours limping to our destination in Utah. When I contacted Avis again, they offered to tow the van but told me it would take two days to get a replacement vehicle—while I was on a family vacation planned around having transportation. This isn’t about the money. It’s about trust and safety. Avis failed to provide the vehicle I reserved, failed to provide a safe replacement, and failed to offer a reasonable solution when things went wrong. As a President’s Club member, I can confidently say I’ll never rent from Avis again.

Amanda Fentress

a year ago

Mike saved the day!!!! We were accidentally given an electric vehicle for our trip to Zion, which was a fatal mistake as charging is scarce up there and we are not very well-versed in the electric car world. Mike helped us graciously (and quickly) to switch out our vehicle after many failed attempts with other people and truly saved our vacation!

Jody Meacham

4 years ago

Picked my vehicle up and it appeared dirty but figured it must be a little bit older. When we went to load our luggage, we flipped the seat up and found masks. Pop cans, food, toys, weird items, flip flops, hair conditioner, and a beanie. All these items were under seats and between seats. Food was stuck to the seats and grease stains were everywhere. I have tried calling the rental place and Avis’s 800 number for a week with NO answer. The vehicle was not cleaned and right now with the current COVID standards I would expect the car to be clean! We ended up taking an hour to clean the car so we could use it. I still cannot get anyone to answer the phone. I will be returning the car before the place is open so I can’t even speak to a real human. I will NEVER use Avis again and as an executive of a company, I will be recommending not using Avis for any rental.

Cale

3 months ago

We rented a car to go to Vegas for the night. It was an easy process and the car was clean and in good shape.

Kaitlyn C. Fox

a month ago

The guy didn’t answer the phone and when we arrived he treated us as though we were stupid for even asking. Worst experience yet. They didn’t even have a car. Go to another place.